Returns & Exchanges
If for some reason, you don’t feel fantastic in your LUKWAGO purchase, we’d be happy to exchange or refund you. The return must be initiated within 7 days after receiving the item in the same condition.
To be eligible for a refund or exchange, your item must be unused, unworn, and in the same condition your received it, with the tag on.
Send us an email at info@BrendaLukwago.com and we will provide you with our address to ship your item to.
You will be responsible for paying your own return shipping, however in the case of an exchange, we will ship the new size or item back to you free of charge.
Please keep in mind that sale items are all final sales.
Got the wrong size? Not a problem! If you need to exchange your product for a new size simply send us an email at info@BrendaLukwago.com and we will provide you with the address to return your piece too.
You will be responsible for paying your own shipping, however in the case of an exchange, we will ship your new piece back to you for free.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
In case of a refund, the cost of shipping will be deducted from your refund.
We take good care of every item that we ship to our customers. However, if one of our products happens to be defective or broken upon receiving, please contact us as soon as possible. Please let us know within 3 days of receiving your package.
Once we receive the package, we will exchange as quickly as possible without any fees. In case the item is out of stock, we will refund you the same way that you paid once you have returned the faulty item.
Made-to-Order and One-Off Pieces
Please note that all ‘made-to-order ‘and ‘one-off’ products are non exchangeable or refundable at any time. If you have any questions please do not hesitate to contact us.
Orders (with the exclusion of made-to-order) are usually processed and shipped within 3 days of initial order.
If you order during the weekend, your order will be processed the next business day.
WE OFFER FREE SHIPPING ON ALL ORDERS WITHIN UK!
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.